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COVID-19 Update from uOpen
We understand these are challenging times for us all, but we will get through it and be stronger than ever.
uOpen is a brand built on connecting small independent brands to our customers. We are working hard to keep our service to our sellers and customers going while ensuring everyone's health and safety remains paramount.
This means :
- We will continue to promote and support our 300 independent UK subscription box merchants.
- All of our boxes are still available for purchase and will provide a much-needed dose of positivity to peoples homes.
- We are liaising with all of our merchants to keep updated on deliveries and stock.
- Any box that starts to experience issues with stock or delivery, will be removed from inventory to prevent any further orders.
- Any existing orders unable to be fulfiled will be fully refunded.
- We will continue to monitor government guidelines and best practices to ensure everyone involved remains safe.
- All of our staff are working from home, but that won't affect our customer service to you.
- Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus. We will continue to closely monitor all government and Public Health England advice on this matter and will immediately inform our Partners and customers of any changes.
- All of our independent sellers use nationwide couriers such as Royal Mail, who are doing everything they can to provide an efficient service. If your deliveries are slightly late, please be patient as the demand for home deliveries has increased dramatically since the virus announcements.
- We are also looking to provide support to vulnerable people and NHS workers by donating and gifting care packages and boxes to give support and a show of our appreciation. If you would like to donate a box to a vulnerable person or a key NHS worker, then please Contact Us
- If you are a small business retailer who has been forced to close and interested in selling your products through uOpen then please Contact Us and we'll be happy to help.
- As a gesture of our thanks to all customers, please use the code THANKS10 to receive a 10% discount off any box on uOpen.
If you have any further questions, then please don't hesitate to Contact Us
Stay in, stay safe and stay positive!
Thanks for your ongoing support
The uOpen Team