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Terms & ConditionsuOpen is operated from the United Kingdom by Jellyfish Connect Ltd whose registered office is at Jellyfish House, 31 London Road, Reigate, Surrey RH2 9SS.
1. uOpen Services
uOpen Services includes the uOpen website (www.uOpen.com) and account and payment Services which provide the capability to purchase and manage ongoing subscriptions to subscription boxes.
2. Your usage of uOpen Services
As a consumer, by using uOpen Services, you agree that you will only use them for your own personal and non-commercial use.
3. Your uOpen Account
Certain uOpen Services are only available when you register and set up a uOpen Account using your name and a unique email address and password. By registering and setting up a uOpen Account, you certify that you are not using anyone else’s name, email address or password. You agree to provide and maintain true, accurate, current and complete information in your Account at all times, you are responsible for maintaining the confidentiality of your Account, and you accept responsibility for the activities that occur under your Account, including the selection and purchase of subscription boxes and use of uOpen Services. If you have any reason to believe that there has been any unauthorised access to your Account at any time, please change your password as soon as possible.
4. Your Contract
uOpen acts as a sales agent and payment processor for the subscription boxes featured and available through uOpen Services but does not create the boxes or arrange for their delivery. The Product Owners (the subscription box merchants/sellers) are responsible for sourcing the products and services in the subscriptions boxes, for their creation and for their delivery to you. By submitting an order to purchase, you are making an offer to order or subscribe to that subscription box. Your Contract will be with uOpen, but no contractual obligations will arise until your offer to buy or subscribe is confirmed to you by uOpen.
5. Subscription Box Contents
As a sales agent and payment processor for the Product Owners, uOpen has no control over Box Contents. Any products or services supplied or made available by Product Owners in subscription boxes featured and sold through uOpen are sourced and provided by the Product Owners and not by uOpen. uOpen does not guarantee the quality or usefulness of any Box Content, nor will it be liable for any loss or damage caused by your use of them. You are solely responsible for understanding any specific terms and conditions that may apply to any Box Content.
6. Prices and taxes
Prices quoted include taxes (where applicable) and are set by Product Owners, not by uOpen. If you purchase a subscription from a specific country, you are confirming that you live and pay tax in that country.
7. Auto-renew subscriptions
When you purchase a subscription, your chosen subscription term will automatically renew unless you actively cancel the auto-renewal at least 24 hours before it is due to renew. If you paid the full rate when first purchasing a subscription, you will be charged at the same rate upon renewal. If you paid a discounted rate when first purchasing a subscription, you will be charged the full subscription rate upon renewal. In both cases, the renewal subscription term will be as per your initial purchase. However, if you purchase a gift subscription and tick ‘Do not renew’ prior to ordering, this will not automatically renew.
8. Payment options and security
uOpen accepts payment by debit card, credit card, PayPal and Direct Debit. For debit and credit card payment processing, uOpen uses hosted payment services provided by MPP Global Solutions Ltd to ensure a very high level of payment security and protection. Any credit or debit card information you provide is encrypted using Secure Socket Layer (SSL) technology ensuring your credit or debit card details are safe and secure, and processing meets the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure that organisations that process card payments prevent fraud. PayPal payments are processed securely through PayPal according to the User Agreement you have with PayPal. For Direct Debit payment processing, uOpen will capture and encrypt your bank account details using the latest Secure Socket Layer (SSL) technology and then use hosted payment services provided by MPP Global Solutions Ltd to set up your Direct Debit mandate, payments and terms.
9. Use of your data by uOpen
10. Use of your data by Product Owners
11. Refund policy
Refunds can not be issued for any active subscription or subscription period, but if you turn off any auto-renewing subscriptions at least 24 hours before they are due to renew, this will stop any further payments being taken. Where there has been a specific issue with damaged items in a box or with non-delivery, refund requests may be considered by uOpen and an administration fee may be applied in cases where they are approved.
12. Free gifts with purchase
From time to time uOpen or a Product Owner may offer a free gift with purchase of certain subscription boxes or for purchasing using only certain payment methods or selecting only certain offer types. All will be subject to stock availability and will be time limited. uOpen and Product Owners reserve the right to substitute any free gifts with a suitable alternative. Some free gifts will only be sent after your first payment has been collected. Delivery of free gifts may be separate to the delivery of subscription boxes. In some cases you may be required to enter a code into a third party website to obtain your gift. Where uOpen offers a free gift with purchase, separate and specific terms and conditions will be published on uOpen.
13. Money off, % off and other discount offers
From time to time uOpen or a Product Owner may offer money off, % off or another discount offer. These offers may be limited to purchases of certain subscription boxes or purchasing using only certain payment methods or selecting only certain offer types or only apply to the first box in a subscription term. All such offers will be time limited, cannot be used in conjunction with any other promotion and can only be used at the time of purchase and not retrospectively. In some cases you may be required to enter a specific code or tick a specific box to be entitled to the discount or offer. Where uOpen offers money off, % off and other discount offers, separate and specific terms and conditions will be published on uOpen.
14. uOpen gift vouchers
uOpen gift vouchers expire 12 months after the date of purchase and require the recipient of the voucher to enter a specific and unique code into uOpen in order to activate the subscription or for a box to be sent. uOpen gift vouchers cannot be exchanged for cash and are neither a credit, charge or cheque guarantee card. uOpen cannot be held liable for vouchers which are lost, stolen or damaged, this includes vouchers used without your knowledge. Only vouchers purchased through uOpen can be activated through uOpen.
15. Restricted items
Certain subscription boxes featured on uOpen contain products or services requiring proof of age, such as alcohol or other restricted items, and these can only be ordered if you are 18 or over. Before purchasing these through uOpen, you must certify that you are 18 or over, and uOpen reserves the right to check evidence of age before approval is given for the subscription box to be delivered to you by the Product Owner.
Whilst every effort is taken to ensure that the information on uOpen is accurate, box content descriptions and prices of the subscription boxes featured are provided by the Product Owners. uOpen therefore accepts no responsibility for the accuracy of the information and is not responsible for any errors or omissions. Box and product images may also purely be for illustrative purposes only.
17. Intellectual property
All content included on uOpen and provided as part of the uOpen Services such as text, graphics, logos, button icons, images, as well as the compilation thereof, and all software and applications used, is the property of Jellyfish Connect Ltd or its associates or suppliers and is protected by international copyright laws. You agree to abide by all copyright notices, legends or other restrictions contained in any such content and will not make any changes thereto. Each Product Owner owns the intellectual property of any subscription boxes made available to you through uOpen Services.
Reference to, or inclusion of, any Product Owner’s product or service does not constitute endorsement by uOpen of such Product Owner or the quality of the Box Content it provides.
19. Modifications to uOpen Services
uOpen reserves the right to modify or discontinue, temporarily or permanently, the uOpen Services (or any part thereof) with or without notice at any time. uOpen shall not be liable to you or to any third party for any modification, suspension or discontinuance of the uOpen Services.
20. Termination by uOpen
uOpen may, at its sole discretion and without liability, terminate your Contract or uOpen Account or use of uOpen Services for any reason, including, without limitation, if uOpen believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. In this situation, any termination may be effected without prior notice, and uOpen may immediately deactivate or delete your Account and all related information and/or restrict any further access to uOpen Services and will not issue refunds for any remaining portions of any subscriptions which have not been serviced.
21. Notification of changes to Terms and Conditions
From time to time, these Terms and Conditions may be changed to keep them up to date with either new or current products or services or appropriate legislation. If uOpen makes any material changes, you will be sent a service email notification describing such changes and in these circumstances if you do not wish to accept the changed Terms and Conditions, you may immediately cancel the auto-renewal of any uOpen subscription or terminate your uOpen Account. However any access or use of any uOpen Services subsequent to such an update or email notification will signify your assent to be bound by such changes.
22. English law
English law shall govern your use of uOpen and uOpen Services.
23. International users and usage
uOpen and uOpen Services are controlled, operated and administered by Jellyfish Connect Ltd from its offices within the United Kingdom. If you access any uOpen Services from a location outside the United Kingdom, you are responsible for compliance with any appropriate local laws that may apply.
Please refer to our FAQs page here.
uOpen c/o Jellyfish Connect Ltd, Jellyfish House, 31 London Road, Reigate, Surrey, RH2 9SS, United Kingdom
Terms and Conditions last updated: 14th November 2018